Matea Designs

Returns

 

We hope that you will love everything that you purchase from Lady Luxe Boutique, however if this is not the case we are happy to exchange the item for another style, size or store credit. 

 

Lady Luxe Boutique does not refund for change of mind or incorrect choice based on fit, style or fabric. All colours of products are reproduced as accurately as possible however, a slight variation may occur in colour and size specifications. Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings.

 

Postage and handling charges incurred by you and by Lady Luxe Boutique to resend to you, will be at your expense. For items that qualified for FREE shipping in Australia we will deduct $10 from the item value to cover the original shipping costs and $25 for International . As we are not responsible for any lost items, we highly recommend customers to use a mail tracking service.

 

- Returns must be made within 14 days

- Goods must be returned in original packaging with tags still attached, unworn, unwashed, free of fake tan, perfume & makeup.

- Lady Luxe Boutique will not accept an item that is considered used.    

 

Please return your item to the address below & write your order number on the back of the postage satchel.

 

Lady Luxe Boutique 

PO Box 5341

Gold Coast MC, QLD 9726

Australia 

 

Faulty Items

 

Lady Luxe Boutique check every one of their dresses very carefully for marks, tears or bad stitching. If any of these are the case, please email ladyluxeboutique@hotmail.com.au with a picture of the defect, straight away. In the event that your item is confirmed faulty and you require a refund, we will issue a refund to the original payment method used, within 3 days of receiving the returned item.   

 

Final Sale Items

- Any sale items that are sold are non-refundable and non-exchangeable

- For hygeine reasons bodysuits cannot be returned